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Pre-orders

Pre-orders are orders for items that are not in stock currently but are expected to be available for purchase at a later date.  If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is available.  Once you place your order, we will email you with the estmated ship date.  We will charge your card for the full amount when the order is placed.  Should you change your mind, please contact us at service@heartloom.com to cancel your pre-order before the item ships, and we will refund your card.  If your item has already shipped please follow the procedure on our returns page.  If we are unable to fill your order, we will notify you via email and issue a refund.  

If you purchase pre-order items and in-stock items at the same time, any in-stock items will ship out immediately and the pre-order items will ship once the item becomes available.  You will be charged for shipping only once.  (If applicable)

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