Orders & Shipping
Online Customer Service
The best way of reaching us
is via email at:
contact@heartloom.com
Wholesale Inquiries
Please email us at:
contact@heartloom.com
NOTE: We are a women's fashion brand based in NYC. Please only contact us with inquiries related to orders.
WELCOME TO OUR CUSTOMER SERVICE SECTION. WE'VE MADE IT EASY TO FIND THE INFORMATION YOU'RE LOOKING FOR. OUR PAGE IS BROKEN DOWN INTO CATEGORIES.
Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or Holidays. Your order will be shipped by Standard Ground unless another option is selected.
US SHIPPING COSTS
UPS Standard Ground: delivers 7-10 days after processing
UPS Second Day: guaranteed delivery 2 days after processing
UPS Next Day Air: guaranteed delivery next business day after processing
Shipping Costs
|
Merchandise Total |
Standard Ground |
Two-Day |
Next Day |
|
$10 - $249 |
Free |
$35 |
$50 |
|
Over $250 |
Free |
$50 |
$75 |
CANADA SHIPPING AND DUTIES COSTS
UPS Standard Ground: delivers 7-10 days after processing
Shipping Costs
|
Merchandise Total |
Standard Ground |
|
$10 - $249 |
$50 |
|
Over $250 |
$85 |
We currently do not offer:
- international shipping to countries other than US or Canada
- Saturday delivery
- Delivery to P.O. Boxes