returns & exchanges
RETURNS & EXCHANGES
We are happy to accept returns and exchanges on eligible non-sale items within 21 days of purchase. Your item(s) must be returned unopened/unused, with tags, in their original packaging. Please visit the Heartloom Returns Center to begin your return or exchange.LATE RETURNS
Any item returned after 21 days of purchase is not eligible for refund.ITEMS NOT ELIGIBLE FOR RETURN
Please note that we do not accept returns for items not in their original condition without original tags attached, or items that have been washed or worn. Items marked as sale are final sale, and are not eligible for return or exchange.
Please be advised that items that do not meet our criteria will be returned to you at your expense.EXCHANGES
Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping for your new size/color.
If you’d like to exchange your order for a different or new item(s), start a return via our Returns Center. Once you have finished the return process for the selected item(s), feel free to continue shopping and place a new order for any newly selected styles.RECEIVING A REFUND
Refunds will be processed within 10 business days upon receipt of your package. All returned items are subject to inspection prior to refund. Your refund will be credited to the original form of payment used.