returns & exchanges
If you are not satisfied with your online purchase, please follow our guidelines for returns:
All returns require a Return Authorization Number (RA). You can get yours by contacting firstname.lastname@example.org.
Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection. We will provide the return address along with the RA number.
All returns must be postmarked within 15 days of receipt. Returns sent after this time will not be honored.
Please fill out the Return Form that's included with every order and mail it back to us with your returned merchandise.
Please note that all customers returning goods from Canada are responsible for all duties and shipping charges back to our warehouse location in the US. If these terms are not met, the return will be refused.
The merchandise must be in its original condition with the original tags attached. Any and all items that have been worn or washed are not eligible for return or credit.
We do not refund shipping charges.
Any and all sale items purchased on Heartloom.com are RETURNABLE FOR EXCHANGE OR STORE CREDIT ONLY.
We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
Your return will be processed within 10 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry email us at: email@example.com
Please be advised that items that do not meet the above criteria are not returnable. They will be returned to you at your expense.
If you would like to exchange an item for another color or size, please email us at: firstname.lastname@example.org and let us know what style(s) you’re interested in exchanging your current merchandise for. If we have the item, we will hold it for you until your return is received. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense.