Your cart
Close Alternative Icon
FREE SHIPPING & TOTE BAG on all US orders of $50+ FREE SHIPPING & TOTE BAG on all US orders of $50+

Orders & Shipping

SHIPPING

UNITED STATES

Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or Holidays. We offer Free UPS Ground Shipping on all US orders over $50 (before tax and after discounts).

Please use the chart below to estimate shipping times and charges after processing is complete.

Shipping Method

Shipping Time

Shipping Charges

UPS Standard Ground

7-10 business days

$8

UPS Second Day

2 business days

$35

UPS Next Day Air

Next business day

$50

 

CANADA

We offer shipment to Canada via UPS Standard Ground. All shipments to Canada are delivered duty paid. Duties will be calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.

Shipping Method

Shipping Time

Shipping Charges

UPS Standard Ground

7-10 business days

$40 USD


 

We do not currently offer:

International shipping to countries other than US or Canada

Saturday delivery

Delivery to P.O. Boxes

 

RETURNS & EXCHANGES

We are happy to accept returns and exchanges on eligible items within 21 days of receipt. Your item(s) must be returned unopened/unused, with tags, in their original packaging to be eligible. Please visit the Heartloom Returns Center to begin your return or exchange.

ITEMS ELIGIBLE FOR RETURN

We accept returns on unworn and unwashed items with all original tags received within the last 21 days.

ITEMS NOT ELIGIBLE FOR RETURN

We do not accept returns for items not in their original condition, without original tags attached, or items that have been washed or worn.

Flash Sale items are not eligible for return.

Please be advised that items that do not meet our criteria will be returned to you at your expense.

LATE RETURNS

Any item returned after 21 days of receipt is not eligible for refund.

EXCHANGES

Did you order the wrong size or color? Visit our Returns Center and select the option for an exchange. We’ll provide a FREE return label and waive shipping for your new size/color.

If you’d like to exchange your order for a different or new item(s), start a return via our Returns Center. Once you have finished the return process for the selected item(s), feel free to continue shopping and place a new order for any newly selected styles.

RECEIVING A REFUND

Refunds will be processed within 10 business days upon receipt of your package. All returned items are subject to inspection prior to refund. Your refund will be credited to the original form of payment used.

RETURN LABELS

We are happy to provide a return label for your convenience. Please note that the return label fee for US returns is $8. This fee will be deducted from your refund amount.

INTERNATIONAL RETURNS

Please ship the items back using a trackable shipping method at your own expense. To return an order shipped to Canada, please email contact@heartloom.com with your order details to obtain a return authorization number.  We apologize but at this time, we do not provide international shipping return labels from Canada.