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Accessibility

ACCESSIBILITY

Heartloom is committed to making its website accessible and user-friendly for all people. This website has been developed using the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) for accessibility to allow for people of all abilities and disabilities to view its content. These guidelines not only help make web content accessible to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability.

Our ongoing accessibility efforts work toward making Heartloom.com as accessible as possible.

 

PAGE OPTIMIZATION

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

 

COMPATIBILITY

Heartloom uses the latest in web technology and therefore hopes to achieve compatibility with assistive technologies, including screen readers and text voice-over, in order to enhance and further support user accessibility as they are developed. Our site is also compatible with the latest versions of all major browsers including Google Chrome, Edge, Firefox, and Safari. In Internet Explorer 10, 11, and older browsers, some aspects of the website may not display optimally. The website is not designed for Internet Explorer 9 and earlier versions.

Our website is designed with HTML tags and a scannable text site map for ease of navigation for all. Any videos are under 10 seconds and provide only an image-like output that is already best illustrated in the item description text for each product. Further accessibility assistance including item descriptions, fabric details, and more can be provided via email sent to our support team during EST hours of operation.

 

FEEDBACK & ASSISTANCE 

As a small boutique design firm we take our customers' feedback seriously and strive to create an enjoyable viewing and shopping experience for all.

If you need assistance navigating our website, have any difficulty navigating or viewing this website, or if you notice any features that you believe are not sufficiently accessible to people with disabilities, please email our team at contact@heartloom.com. In your email, please describe the specific issue you are experiencing difficulty with and/or any suggestions for improvement and we will do our best to assist.