MANUFACTURING
We proudly work directly with a small manufacturer located in Guangzhou, China to produce a limited quantity of styles each season. We are not a fast fashion company and we do not mass produce our clothing in large factories. Instead, we produce largely based on demand from our customers and boutiques to ensure as little waste as possible.
Please note that quantities are limited. Our popular styles sell out fast and restocks are extremely rare.
Our factory is safe and heavily regulated, and employees are all paid a fair and living wage. The factory is certified with WRAP, the Worldwide Responsible Accredited Production, a not-for-profit 501(c)(6) organization of global social compliance experts dedicated to promoting lawful, humane, and ethical manufacturing around the world.
PAYMENT METHODS
Heartloom.com accepts various forms of payment for online purchases including:
Visa
MasterCard
American Express
Discover Card
PayPal
Apple Pay
Amazon Pay
AfterPay
Your credit card will be charged only after we have verified your card details and received credit authorization. Heartloom.com does not accept checks, cash or money orders.
GIFT CARDS
We offer digital gift cards for our customers. Digital gift cards can be purchased here, and are available for $50, $100, $150, $200 or $500. Your selected payment method at checkout will be charged at the time of purchase, and all digital gift cards are final sale and non-refundable.
Digital gift cards will be delivered via email and contain instructions to redeem at checkout. If the card is a gift, you can forward the email to the desired recipient.
Heartloom gift cards have no additional processing fees and never expire. Our gift cards are digital only - no physical gift card will be mailed. Digital gift cards cannot be used to purchase other digital gift cards.
You can use your gift card as a payment method at checkout by applying the gift card code before completing your order. Gift cards can be applied in tandem with eligible vouchers. Gift cards cannot be applied to previous orders, and they cannot be retroactively applied to orders once they have been placed.
MUSE REWARDS
Heartloom has launched the Muse Rewards Program to reward our most loyal and devoted customers with exclusive access and discounts. Click here to learn more and sign up for the Rewards Program.
PROMO CODES
From time to time Heartloom.com offers special discounts that can be applied to your order by using a promotional code that we provide. In order to take advantage of these promotions, you must enter the code on the Shopping Bag page and hit the “Apply” button. The discount will be applied to your order at checkout.
Discounts are valid on the purchase of items at Heartloom.com from the stated start date to stated end date of the promo. Discount codes do not stack; only one discount code may be used per purchase. Terms of offer are subject to change.
If you have purchased items that are now on sale or forgot to apply a discount code to your order, we will gladly apply to your order a one-time price adjustment. Please contact us via email with your order number (or reply to your Order Confirmation email) within 14 days of original purchase. Let us know of the details and we will do our best to assist you.
SALES TAX
Sales tax will be added to orders shipping to the following states: New York.
Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.
SHIPPING
UNITED STATES
We offer Free UPS Ground Shipping on all US orders over $50 (before tax and after discounts).
Most orders require 24-48 hours to process. We do not process or ship orders on weekdays after 5pm, or on Saturdays, Sundays or Holidays. Be sure to consider our necessary processing window before placing an order, and/or kindly reach out to us before you place your order if you would like to advise and confirm shipping windows.
Shipping times may vary depending on your location, but we work our hardest to ship and deliver your order as quickly as possible.
Please use the chart below to estimate shipping times and charges after processing is complete.
Shipping Method |
Shipping Time |
Shipping Charges |
UPS Standard Ground |
7-10 business days |
Free (Orders $50+) |
UPS Standard Ground |
7-10 business days |
$8 |
UPS Second Day |
2 business days |
$35 |
UPS Next Day Air |
Next business day |
$50 |
CANADA
We offer shipment to Canada via UPS Standard Ground. All shipments to Canada are delivered duty paid. Duties will be calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.
Shipping Method |
Shipping Time |
Shipping Charges |
UPS Standard Ground |
7-10 business days |
$30 USD |
We do not currently offer:
International shipping to countries other than US or Canada
Saturday delivery
Delivery to P.O. Boxes
ORDER STATUS
If you wish to cancel or modify your order, please email us at contact@heartloom.com. However, once a product has left our premises for shipping, the purchase cannot be canceled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchases once you have received them. Please note shipping fees are non-refundable.
You will be automatically updated of your order status via email, as it changes. You will receive an order confirmation once your order has been received. You will receive a second email that includes tracking information once your order has shipped.
You may also check the status of your order by logging into your Heartloom.com account and clicking the Orders tab. You must register for an account with Heartloom.com to check your account status and order details.
If you receive notification that your order has been cancelled, it is likely that the item you ordered is no longer available. In this situation, we will be sure to notify you via email and refund the purchase amount to your original payment method.
RETURNS & EXCHANGES
Click here to read more about our Returns & Exchanges Process.
PRICE ADJUSTMENTS
If you have purchased items that are now on sale or forgot to apply a discount code to your order, we will gladly apply to your order a one-time price adjustment.
Please contact us via contact@heartloom.com with your order number (or reply to your Order Confirmation email) within 14 days of original purchase. Let us know the details and we will do our best to assist you.