Your Bag
Arrow Thin Left Icon
FREE SHIPPING & TOTE BAG ON US ORDERS $100+ FREE SHIPPING & TOTE BAG ON US ORDERS $100+

Muse Rewards

Become a Heartloom Muse and start earning points on every order.

Accumulate points and redeem Heartloom Muse Rewards to put towards your next purchase.

Tiers & Benefits
Tiers SILVER GOLD VIP
Yearly Spend Free to join $450+ $700+
Points per $ 5 7 10
Double Points Events 1x Year 2x Year 3x Year
Birthday Points 500 1000 1500
Early Access to New Arrivals
Early Access to Sales
Exclusive Sales
FAQ
Create a free Heartloom account to be automatically enrolled in the Muse Rewards Program. Already have an account? You’re all set. Make sure to log in to earn points and access your benefits.

WHAT IS THE MUSE REWARDS PROGRAM?
Down Arrow Icon Minus Icon

The Heartloom Muse Rewards Program is an exclusive loyalty program for our most loyal customers.

Muses earn points for activities on our site, including purchases and referrals.

You can use these points to earn exclusive discounts on your orders. Muses also receive benefits for joining, including exclusive sales and additional discounts on purchases.

How do I join?
Down Arrow Icon Minus Icon

Create a customer account HERE to automatically join the Muse Rewards Program.

Already created an account? You're all set. Log in HERE if you already have an account with us.

How do I view my point balance, tier status & available rewards?
Down Arrow Icon Minus Icon

Once you have already created an account, simply log in to see your point balance, tier status and available rewards.

What do the 'approved', 'pending' and 'cancelled' statuses mean?
Down Arrow Icon Minus Icon

'Approved' points are ready to be redeemed for rewards immediately.

'Pending' points need to be verified before redemption. This typically applies to purchases made within the last 28 days and referrals.

Points will not be added to your point balance if an item has been returned.

'Cancelled' points will not be added to your account.

Points may be 'cancelled' if an order is cancelled. The point status will change from pending to cancelled.

Do my points expire?
Down Arrow Icon Minus Icon

Points expire 12 months after your last order.

We will send you a courtesy email reminder when your points are close to expiry.

Be sure to use redeem your points for rewards before they expire!

How long does my tier status last?
Down Arrow Icon Minus Icon

Your tier status, such as GOLD and VIP, is renewed every 12 months from the date you joined the program.

You will need to spend the tier minimum amount over a 12 month period to maintain your tier level.

For example, if you move into our GOLD tier on 01/08/2021, your tier will expire on 01/08/2022. You will need to spend a minimum of $450 to maintain tier benefits.

How long will it take for points to be approved?
Down Arrow Icon Minus Icon

Points will post to your account 28 days after each purchase date.

How do I get to the next tier?
Down Arrow Icon Minus Icon

If you've registered for a Heartloom account, you will start at the Silver Tier for free. 

To reach our Gold Tier, a spend of $450 or more in the last 12 months is required.

To reach our VIP Tier, a spend of $700 or more in the last 12 months is required.

What if I return my order?
Down Arrow Icon Minus Icon

Any points from returned items will be deducted from your pending points balance.

As a special exception we can expedite points posting to your account, but the associated order will be treated as Final Sale status (not eligible returns or exchanges).

Please reach out to our Customer Support team for further details.

Can I transfer my points, rewards, or tier status?
Down Arrow Icon Minus Icon

In order to ensure the safety and security of our customers, points, rewards and tier status can not be combined or transferred from one account to another.

Can I use multiple rewards at a time, or can I use my rewards during a sale?
Down Arrow Icon Minus Icon

Please note that our store platform does not allow for discounts to stack, so you may only enter 1 code at a time.

If we are running a promotional sale, you will not be able to enter the sale discount code and use your rewards at the same time.

We encourage you to save your rewards for purchases on new colletions and full-priced items before they go out of stock.

Can I claim points on past purchases?
Down Arrow Icon Minus Icon

Yes! If you've recently made a purchase with us as a guest in the last 30 days, you can still claim your earned points as soon as you create your account.

If you forgot to log in while making your purchase, we are happy to add points to your account.

Simply send us an email at contact@heartloom.com with your Order Number and we will do our best to assist.