All US orders with value of $250 or more will require a signature upon delivery. If your package is shipping through FedEx, please note that you can sign up for  FedEx Delivery Manager and sign for your package in advance, re-schedule the delivery, or opt for FedEx to hold the package for you. Please click here to sign up and view more details. 

Once your order has been shipped and tracking information has been provided, Heartloom is not responsible for any late, lost, damaged, or stolen packages. Once your package leaves our facility it becomes the responsibility of the shipping carrier. Please click here to to file a claim with FedEx. 

Orders with a total value of $100 or more qualify for a gift with purchase canvas tote bag, while supplies last. Heartloom tote bags are subject to availability and inclusion is not guaranteed. Tote bags cannot be returned or redeemed for cash value or store credit.

Most orders require 24-72 hours to process, but we do our best to process your order as soon as possible. Orders are processed and shipped on business days only. We do not process or ship orders on Saturdays, Sundays, or holidays. Orders with Next Day or Two-Day shipping placed before 9am EST will be shipped on the same or the following day. Be sure to consider our necessary processing window before placing an order, and/or kindly reach out to us before you place your order if you would like to advise and confirm processing/shipping windows. Please plan accordingly and be aware that packages may be subject to delays during the busy holiday season.

Shipping times and charges will vary depending on your location, but we work our hardest to ship and deliver your order as quickly as possible. 

UNITED STATES

We offer Free Ground Shipping on all US orders over $100 (before tax and after discounts).

Please use the chart below to estimate shipping times and charges after processing is complete.